Managed Websites and Hosting
Design, modernize, host, secure, monitor, update, back up, and maintain WordPress websites.
Explore Managed Websites and HostingSmall-business technology services
Put technical ownership behind the systems your business relies on.
Bluegrass Cloud helps small and growing businesses host, configure, maintain, and troubleshoot websites, applications, networks, Microsoft 365, and cloud workloads.
01Start with the business needDescribe the system, issue, and desired outcome.
02Define the support pathAssess, stabilize, support, and improve within a clear scope.
03Connect the right service areaWebsite, business applications, Microsoft 365, network, or cloud.
Start with the system
Describe what needs attention.
Provide the current platform or provider, the recurring issue or planned change, and any ownership questions. Bluegrass Cloud will use that context to define the work.
- Website updates, hosting, backups, and security need a clear owner.
- A business application needs cloud hosting or technical troubleshooting.
- Network or Wi-Fi performance needs attention.
- Microsoft 365 migration, configuration, or administration needs a plan.
- A supported business application has an access, workflow, integration, or vendor issue.
- Cloud workloads need monitoring, maintenance, backup, or cost review.
Six service areas
Choose the service closest to the current need.
The exact platforms, responsibilities, coverage, and service terms are defined during scoping.
Cloud Application Hosting
Operate cloud infrastructure, availability monitoring, backups, scaling, maintenance, troubleshooting, and vendor coordination for supported applications.
Explore Cloud Application HostingNetworking Services
Design and troubleshoot networks and Wi-Fi, configure firewalls and VPNs, improve security, monitor agreed equipment, and coordinate vendors.
Explore Networking ServicesMicrosoft 365 Services
Set up tenants, migrate email, configure Microsoft 365 services, identity, security, licensing, and ongoing administration.
Explore Microsoft 365 ServicesBusiness Application Support
Resolve access, configuration, permission, workflow, integration, troubleshooting, and vendor issues across supported business applications.
Explore Business Application SupportManaged Cloud Solutions
Monitor, maintain, back up, secure, and review supported AWS and Azure workloads and applications.
Explore Managed Cloud SolutionsShared responsibility
Know who owns each decision and system.
This overview is a starting point. The service agreement defines exact responsibilities.
| Area | Bluegrass Cloud | Customer | Vendor or third party |
|---|---|---|---|
| Configuration and changes | Perform agreed technical work. | Approve business-impacting changes. | Provide platform-specific escalation. |
| Accounts and access | Use approved least-privilege access. | Own accounts and authorize access. | Maintain platform access controls. |
| Backups and recovery | Protect and test the agreed scope. | Confirm retention and business requirements. | Provide platform capabilities. |
| Business decisions | Provide technical support within scope. | Own business and professional decisions. | Provide product or specialist guidance. |
How support begins
Inventory, assess, stabilize, and support.
Inventory
Identify the systems, accounts, providers, users, and current issues.
Assess
Confirm access, supportability, risks, dependencies, and ownership.
Stabilize
Address the agreed priorities and document the current baseline.
Support
Maintain the in-scope services and coordinate defined improvements.
Common questions
Start by defining the support boundary.
Can Bluegrass Cloud take over an existing WordPress site or Microsoft 365 tenant?
A transition starts with an access, ownership, configuration, licensing, and supportability review. The resulting scope identifies prerequisites and responsibilities before changes begin.
Who owns our domain, tenant, cloud account, data, and licenses?
The customer should retain ownership of business accounts, data, domains, and licenses. Bluegrass Cloud uses authorized access to perform agreed work and documents exceptions during scoping.
What is included in ongoing maintenance and support?
Inclusions depend on the service and supported environment. The agreement should name monitored systems, maintenance activities, backup scope, change ownership, escalation paths, and customer responsibilities.
Can Bluegrass Cloud coordinate with software and service vendors?
Vendor coordination can be included for supported services. The scope identifies which party owns the vendor account, support contract, approvals, and final business decisions.
Contact Bluegrass Cloud
Tell us which system needs attention.
Share the service area, systems involved, current issue, and outcome you need. Do not include passwords, access keys, payment-card numbers, health information, or other confidential records.