Hosting and operations
- Cloud infrastructure for supported business applications
- Application-health and availability monitoring within scope
- Backups and restoration testing where included
- Capacity and scaling planning
- Maintenance of agreed hosting components
- Technical troubleshooting
- Application and infrastructure vendor coordination
Before service begins
The engagement identifies the supported application, cloud-account ownership, data responsibilities, backup and recovery requirements, maintenance, vendor roles, escalation, and support process.
Before work begins
Confirm the system, responsibilities, and next action.
01Fit
Confirm the request belongs within the selected service.
02Scope
Document systems, access, responsibilities, dependencies, and exclusions.
03Next action
Agree on assessment, implementation, or ongoing support.